FAQ - Frequently Asked Questions
OUR FRAGRANCES
Extrait de Parfum is the highest concentration of fragrance. Our fragrances are concentrated at 25%, guaranteeing an intense sillage and long-lasting hold — well beyond a classic Eau de Parfum.
The Private Collection brings together our most exclusive and timeless creations — exceptional olfactory signatures designed for those seeking uniqueness. L'Atelier Olfactif is a more free and daring creative space, where originality meets artisanal craftsmanship.
Yes. All our fragrances are designed and conceived to be worn by everyone, without distinction of gender. Each fragrance is above all a personal signature.
Our 25% concentrated perfume extracts offer exceptional long-lasting wear, varying according to each person's body type and body heat.
Apply a few drops to pulse points: wrists, neck, inner elbows and décolleté. Avoid rubbing your wrists together to preserve the integrity of the olfactory molecules.
In accordance with European Regulation EU 2023/1545, the complete list of fragrance allergens is available on each product page. In case of known sensitivity, we recommend testing the product on a small area of skin before use.
ORDERS & DELIVERY
DN Essence currently only delivers in Switzerland. Expansion to France and Europe is planned for the near future.
Your order is processed within 1 to 2 business days. Delivery is then made within 3 to 5 business days via Swiss Post.
Standard delivery is CHF 8.90. It is free for purchases of CHF 200 or more.
Once your package has been shipped, you will receive a confirmation email with your Swiss Post tracking number.
Any modification or cancellation request must be made within 24 hours of placing the order by contacting info.diegonapoli@gmail.com. After this period, the order will be in preparation and can no longer be modified.
PAYMENT
We accept TWINT, Visa/Mastercard, Apple Pay, Google Pay, Shop Pay, and Klarna.
Yes. All payments are securely processed via Shopify Payments. Your bank details are never stored on our site.
Yes. All our prices are displayed in Swiss Francs (CHF), including 7.7% VAT.
RETURNS & EXCHANGES
Due to the nature of perfume products, DN Essence perfume extracts cannot be returned or exchanged after purchase. In accordance with Article 40a of the Swiss Code of Obligations (CO), the right of revocation does not apply to unsealed hygiene products.
Contact us within 48 hours of receipt at info.diegonapoli@gmail.com, attaching a photo of the product concerned. We will find a suitable solution as soon as possible.
TRAVEL KIT
The Travel Set is a customizable set of 10ml bottles. Customers are free to choose their fragrances from the 10 creations in the Private Collection, in 3, 6 or 9 bottle formats.
No. The Travel Set is designed as a journey of discovery — each bottle must contain a different fragrance to allow you to explore the entire Private Collection.
Not yet. The Travel Set is currently only available for the Private Collection. A set dedicated to the Atelier Olfactif will be available soon.
Absolutely—it's even the perfect gift idea. The DN Essence Travel Set is carefully packaged for an elegant presentation, befitting a major perfume brand.
OUR HOUSE
Each DN Essence fragrance is handcrafted in Geneva, Switzerland. Our company, La Vera Moda Italiana Sàrl, has been established in the heart of the city since its inception.
Yes! You can find us at Rue de Carouge 5, 1205 Geneva.
Phone: +41 (0)22 321 67 09
Email: info.diegonapoli@gmail.com
By email at info.diegonapoli@gmail.com or by phone at +41 (0)22 321 67 09. We respond to all inquiries within 24 to 48 business hours.